Your Crypto Is Frozen?Get Professional Help, Not Endless KYC

Crypto-native support for honest users facing unfair crypto freezes and AML/KYC abuse. See how we work and who we can really help. No win, no fee.

Check Your Case First 24 Hours Guide

Privacy-First

No Win, No Fee

Kleros Escrow

The Problem: AML/KYC Abuse by Exchanges

Centralized crypto exchanges and swap services increasingly freeze user funds without clear justification, turning compliance into a revenue model.

Arbitrary Freezes

Your account gets frozen with vague claims of "suspicious activity" or "AML review" without specific allegations or timeframes.

Endless KYC Demands

Support requests ever-expanding documentation: bank statements, source of funds, employment records — with constantly moving goalposts.

Months of Delays

Cases drag on for 3-12+ months with no clear resolution path, while your funds remain inaccessible and exchange ignores deadlines.

Reality check: Many exchanges treat privacy tools (DeFi, CoinJoin, P2P trades) as automatic red flags, freezing funds from honest users who simply value financial privacy. See what we actually do in such cases.

First 24 Hours After a Freeze: What To Do

Every mistake in the first day can reduce your chances of getting your assets back.

Do NOT Rush Into KYC or Sending Documents

Many exchanges abuse AML/KYC procedures: they freeze accounts without clear justification, request endless "additional documents", and constantly move the goalposts.

✕Don't immediately send passport scans, bank statements, or tax returns just because support "asked for more"
✕Avoid endless back-and-forth where requirements expand with no legal basis
✕Don't admit fault or accept that your transactions were "suspicious"

Preserve as Much Evidence as Possible

Properly collected evidence is critical for challenging unfair freezes, AML/KYC abuse, or violations of the platform's own Terms of Service.

Take screenshots

Account balance, "frozen" status, error messages, support messages with timestamps

Export transaction history

Wallet logs, TXIDs, timeline of deposits/withdrawals with amounts and addresses

Write detailed chronology

When deposited, when tried to withdraw, what notices received about "verification" or "review"

Save all communications

Emails, tickets, chat logs in unedited form with timestamps

Why the First 24 Hours Matter

The earlier you get professional help, the higher your chances of regaining access without being forced into a one-sided process controlled by the exchange.

Capture account state and exchange actions at the moment of freeze
Prevent exchange from collecting more data than legally required
Identify early signs of AML/KYC abuse and ToS violations

Submit Your Case Immediately

Timing is crucial. The sooner your case is assessed, the easier to fix it.

Submit Your Case Now

No win, no fee • Privacy-first • Kleros Escrow protected

Our Principles

We Stand for Legality

We only work with honest clients. Every case is screened for legal compliance.

We Stand for Privacy

Your right to crypto anonymity is legal. We don't require KYC for initial consultation.

We Stand for Fairness

AML/KYC should fight crime, not punish honest users.

We Stand for Results

No win, no fee. If we don't recover your funds, you pay nothing.

If you recognise yourself in these principles and your funds were frozen, see how our process works and what the next steps look like.

Simple, Transparent Process

No win, no fee. You only pay when you get your funds back.

Submit Your Case

Fill out the form below. Free evaluation, no obligations.

Get Legal Assessment

We review within 24-48 hours and send you our analysis via email.

Escrow Agreement

If we take your case: funds locked in Kleros Escrow smart contract (not in our hands).

Get Your Money Back

We work to unfreeze your funds. Pay our fee only when you receive your crypto.

How to Trust an Anonymous Service?

We understand the concern. That's why we provide:

PGP Key Fingerprint

All official communications signed with this key.

C014 4567 40D4 9980 6887 6878 FE63 B717 55C6 F15B

Public ETH Address for Fees

Visible on blockchain. We never change it without signed announcement.

0xd7768893039056F25befB7935303387939762f87

Kleros Escrow Integration

We don't hold your funds. Everything locked in smart contracts.

Learn about Kleros

Open Source Code

This website is open source. You can verify what data we collect.

View on GitHub

Questions about trust or verification? Email us at help@btchelp.io

Submit Your Case

Free evaluation, no obligations

Frequently Asked Questions

Absolutely not. We work exclusively within legal frameworks and protect only honest users. Each case is screened. If we see signs of illegal activity, we refuse.